Privacy policy

Privacy Policy

Kohaku ("we," "us," "our") operates kohakusoap.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from the Site.

Last updated: 22 July 2026

Information we collect. - Information you give us: name, shipping and billing address, email, phone number, and order details when you make a purchase, create an account, start a subscription, or contact us. Payment card details are processed by our payment providers — we do not store full card numbers. - Information collected automatically: device and browsing information such as IP address, browser type, time zone, referring URLs, and the pages you view, collected via cookies and similar technologies to operate the Site, remember your cart, and understand how the Site is used.

How we use your information. To process and deliver your orders and subscriptions; to communicate with you about orders, renewals, and support; to prevent fraud; to improve the Site and our products; and — where you've opted in — to send you marketing. You can unsubscribe from marketing at any time via the link in our emails.

Sharing your information. We share information only with service providers who help us run the store — for example our ecommerce platform (Shopify), payment processors, subscription and shipping providers, and analytics/marketing tools — and only as needed to provide their service. We may also disclose information where required by law. We do not sell your personal information.

Cookies. We use cookies for essential Site functions, analytics, and (with consent where required) marketing. You can control cookies through your browser settings and, where shown, our cookie banner.

Data retention. We keep your information for as long as needed to provide our services and meet legal, tax, and accounting obligations.

Your rights. Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise any of these rights, email kohakusoap@protonmail.com and we'll respond within the timeframe required by applicable law.

International transfers. As we operate internationally, your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place.

Children. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16.

Changes. We may update this policy from time to time; the "Last updated" date reflects the latest version.

Contact. Questions about privacy or your data: kohakusoap@protonmail.com.