Shipping policy

Shipping Policy

We want your Kohaku bar to reach you quickly and reliably. Here's what to expect.

Order processing / dispatch. Orders are usually dispatched within 24 hours of being placed. Depending on the time of day your order comes in, dispatch may take up to 48 hours at the latest. You'll get a confirmation email when you order, and a second email with tracking as soon as it ships.

Delivery time. Standard delivery typically takes 7-10 business days after dispatch. Business days are Monday-Friday, excluding public holidays. Delivery windows are estimates and can occasionally be affected by carrier delays, customs, or peak periods.

Shipping cost. Free standard shipping on every order, including all subscription orders.

Where we ship. We ship worldwide. Our main markets are the United States, Canada, the United Kingdom, Australia, and New Zealand, and we deliver to most other countries too. If you're unsure whether we reach your area, email kohakusoap@protonmail.com before ordering.

International orders, duties & taxes. For international deliveries, any customs duties, import taxes, or fees charged by your country are the customer's responsibility and are not included in the order or shipping price.

Tracking. Once your order ships, use the tracking link in your dispatch email to follow it. If tracking hasn't updated within a few business days of dispatch, or your order hasn't arrived within the estimated window, contact kohakusoap@protonmail.com and we'll chase it up.

Lost or stuck parcels. If a parcel is confirmed lost in transit, we'll replace it or refund you. Please allow the full delivery window plus a couple of business days before we open a lost-parcel case with the carrier.