Refund policy

Return & Refund Policy

We stand behind every Kohaku bar with a 30-Day Money-Back Guarantee. Nonenal, the compound behind "aging odor," is stubborn — so we want you to actually put the bar to work before you decide.

The 30-day guarantee. If you've used Kohaku for up to 30 days and you're not happy with the results, email us at kohakusoap@protonmail.com and we'll refund your order in full. Because you have to use the bar to know whether it works, you do not need to send it back to claim the guarantee — just reach out.

Damaged, defective, or wrong items. If your order arrives damaged, defective, or incorrect, email kohakusoap@protonmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — no return required.

Do I need to send anything back? No. We don't accept physical returns — the 30-Day Money-Back Guarantee and any damaged, defective, or wrong-item claims are all handled by refund or replacement, so there's nothing to ship back to us.

How refunds are issued. Approved refunds are returned to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take a further few days to appear on your statement. Original shipping charges (if any) are non-refundable except where the order was damaged, defective, or incorrect.

Subscriptions. Refunds on subscription orders follow the same 30-day guarantee. You can skip or cancel any time before your next renewal — see our Subscription Policy for details.

Questions? Email kohakusoap@protonmail.com and a real person will help.